Cancelling or Releasing an Authorized Transaction

If an Authorized transaction needs to be canceled because the customer did not validate it by text or email, here is how to release the charge:

1. Go to Payments > ViewPayments > Click on the Process Authorizations button 

2. Find the payment you need to cancel (i.e. release) in the table below and click on the red X in the  ‘Release Authorization’ column for that row. 

See Also:

How do I batch out certain authorizations?

Process Batch