How to Set Up an Out-of-Office Auto Reply 🛠️
Setting up an out-of-office auto reply message is more than just a convenience—it's a game-changer for your customer service strategy! With Everyware's SMS Auto Reply feature, you can effortlessly manage customer expectations while you're away, ensuring that every inquiry receives a timely and professional response. 🕒
🎥 Check out this 9-second walkthrough video for a quick visual guide.
Step 1: Log In to Your Everyware Account 🗝️
- Open your web browser and navigate to the Everyware login page.
- Enter your username and password to log into the Everyware portal.
Step 2: Access SMS Workflow Automation Settings 📲
- Once logged in, go navigate to the Messaging > Auto Messages page.
- Select "Auto Reply Out of Office" option from the Auto Message dropdown menu.
Step 3: Enable the Auto Reply ✅
- Below "Auto Reply Out of Office", you'll see a toggle switch labeled "Enable SMS Text" defaulted OFF.
- Flip the switch to ON.
Step 4: Customize Your Auto Reply Message 📝
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Now that the auto reply is enabled, type your desired out-of-office message into the text box.
Example Reply Text Message:
Thank you for reaching out. We're currently out of the office and will get back to you as soon as possible.
👀 Check out the table of sample messages for different business types below.
Step 5: Save Your Preferences 💾
- After customizing your message, click the "Save Preferences" button at the bottom of the page.
Step 6: Test the Auto Reply 🧪
- Send a test message to your sales site's messaging number to ensure the auto reply is working as expected. See example image of the message exchange with customers when the auto reply is enabled, below.
Step 7: Disable the Auto Reply (When You're Back) ▶️
- To disable the auto reply, simply go back to the ""Auto Reply Out of Office" page.
- Flip the "Enable SMS Text" toggle switch back to "Off."
- Click "Save Preferences" again and engage again by two-way text messaging.
Sampe OOO replies by industry 💡
To help you craft the perfect out-of-office message, we've compiled a table of sample auto reply texts tailored for various industries. These examples are designed to help you leverage this feature for the best customer engagement experience. Feel free to use them as a starting point when customizing your own.
| Industry | Sample Auto Reply Message |
|---|---|
| Automotive Services | Thank you for contacting [BusinessName]. We're currently out of the office. Our team will get back to you as soon as we return to the shop to help you with your auto needs. |
| Healthcare | Thank you for reaching out to [BusinessName]. We're currently unavailable. Your health is important to us, and we'll respond as soon as we're back in the office. |
| Pharmacy | Hi, this is [BusinessName]. We're currently away from the counter but rest assured, your healthcare needs are important to us. We'll be in touch soon to assist you. |
| Retail Store | Thanks for contacting [BusinessName]! We're currently assisting other guests in exploring our natural wellness options. Can't wait to help you find what you're looking for—stay tuned! |
| Home Services | Thank you for choosing [BusinessName] for your home service needs. We're currently busy painting, fixing, or mowing, but your project is important to us! We'll reach back out ASAP. |
Important Note: Invoices and Payment Reminders 💭
Enabling the out-of-office auto reply will not interfere with or stop the delivery of invoice or auto payment reminder messages. These automated financial communications will continue to be sent as scheduled.
By enabling this feature, you're not just setting an auto reply—you're taking customer service to the next level. 🌟
Need Help? 🆘
If you encounter any issues or have questions about this or other automation features, feel free to reach out to our support team at support@everyware.com. We're here to help! 👍