There are two main methods you can use to gather SMS customer feedback surveys in Everyware.
- METHOD 1) Set up an automation workflow with the Auto Reply to Rating trigger, which invites customers to rate your company's products/services on a scale of 1-5 in response to the 'Survey' SMS Template included in your portal SMS Templates list.
- METHOD 2) You can custom-build a survey automation triggered by, and including a subsequent series of EXACT keyword match message steps.
You can distribute survey requests to one customer at a time, many customers at once, or in specific cases only as part of an an auto message workflow.
⚠️ If you want to track your survey responses and see your business' overall positive response rating for a specific time period, you must use the Automation Workflow 'Auto Reply Rating' trigger method.
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METHOD 1
Survey SMS Template + Auto Reply to Rating Automation Workflow
1) Review and Save the Survey SMS Template
2) Request Survey Responses:
- Send 'Survey' Template to request responses from many in an SMS Campaign
- Send 'Survey' Template to request responses from one contact in a Text
3) Export Messages Report and Analyze Responses in MS Excel
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METHOD 2
Exact Keyword Match Automation Workflow Survey Method
1) Create Survey Exact Keyword Match SMS Templates
2) Request Survey Responses:
- Request Survey Exact Keyword Match with Every Receipt Auto Message
- Request Survey Exact Keyword Match from One Contact in a Text
- Request Survey Exact Keyword Match from Many in an SMS Campaign
3) Export Messages Report and Analyze Responses in MS Excel